Digital transformation: Increasing the efficiency of a medium-sized company through process consulting and system optimization of an IT system landscape that has grown over the years
Our project managers and consultants thoroughly analyzed the system landscape of a medium-sized company that had grown over the years. This was followed by comprehensive advice on digitalization and process optimization in order to sustainably increase efficiency and collaboration within the company. The main focus was on providing comprehensive support to the customer with a holistic view of the business and processes.
BITS took on a leading role in consulting and project management.
Challenge
The analysis of the fragmented system landscape included a detailed examination of the existing IT infrastructure and processes. The aim was to identify weak points and create a basis for digitalization and process optimization. Our team worked closely with all departments to understand their specific requirements and develop customized solutions. To achieve this, a comprehensive approach was chosen that included the analysis of systems and processes and the subsequent digitalization and standardization of processes.
First, the company’s fragmented process landscape, which consisted of many individually developed solutions, had to be analyzed and optimization approaches identified. To achieve this, a comprehensive approach was chosen that included the digitalization and standardization of processes. The introduction of BPMN (Business Process Model and Notation) has improved process documentation and driven forward process standardization.
Conclusion & outlook
The project was successfully implemented in several phases:
- 1Analysis phase: Thorough analysis of the existing system landscape and identification of optimization potential.
The first step was to define the objectives from a business perspective, which were then broken down to the IT perspective - 2Consulting: Development of customized digitalization strategies and recommendations for IT-supported processes, including the introduction of a modern CRM and ERP system
- 3Process optimization: implementation of standardized processes and replacement of manual activities with IT solutions
- 4Training and change management: Comprehensive training to ensure acceptance and effective use of the new systems
Special features of the project:
The thorough analysis and comprehensive consultation led to the sustainable optimization of the process landscape and digitalization of company processes, which significantly improved efficiency and collaboration throughout the company.
The implementation of the new CRM and ERP system began with the detailed planning and preparation of the system integration. This included planning the migration of the existing data and training the key users to ensure a seamless transition. The challenges lay in particular in the complexity of system integration and ensuring user acceptance.
Projektrollen im Überblick
BITS experts took on the following roles in this project.
Tools & Technologies
The following tools and technologies were used in this project.
CONTACT
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