Digital transformation: Increasing the efficiency of a medium-sized company through process consulting and system optimization of an IT system landscape that has grown over the years

Our project managers and consultants thoroughly analyzed the system landscape of a medium-sized company that had grown over the years.
This was followed by comprehensive advice on digitalization and process optimization in order to sustainably increase efficiency and collaboration within the company.
The main focus was on providing comprehensive support to the customer with a holistic view of the business and processes.

BITS took on a leading role in consulting and project management.

Analysis of the system landscape

Thorough analysis of existing systems to identify optimization potential and weak points

Digitization consulting

Advice on the introduction and optimization of modern IT-supported processes that replace manual activities and increase efficiency

Process optimization

Standardization and optimization of the process landscape to reduce complexity and improve collaboration.
Relief for employees and improved performance

Challenge

The analysis of the fragmented system landscape included a detailed examination of the existing IT infrastructure and processes.
The aim was to identify weak points and create a basis for digitalization and process optimization.
Our team worked closely with all departments to understand their specific requirements and develop customized solutions.
To achieve this, a comprehensive approach was taken that included the analysis of systems and processes and the subsequent digitalization and standardization of processes.
First, the company’s fragmented process landscape, which consisted of many individually developed solutions, had to be analyzed and optimization approaches identified.
To achieve this, a comprehensive approach was chosen that included the digitalization and standardization of processes.
By introducing BPMN (Business Process Model and Notation), process documentation was improved and process standardization was driven forward.

Complex system landscape (many individual solutions and historically evolved processes)
Integration and acceptance (ensuring acceptance of new systems by all departments)

Comprehensive advice (need for comprehensive advice on the selection and implementation of suitable solutions)
Selection of a new system (weighing up the advantages and disadvantages of “best in class” and “all in one” solutions)

Conclusion & outlook

The project was successfully implemented in several phases:

1
Analysis phase: Thorough analysis of the existing system landscape and identification of optimization potential.
The first step was to define the objectives from a business perspective, which were then broken down to the IT perspective
2
Consulting: Development of customized digitalization strategies and recommendations for IT-supported processes, including the introduction of a modern CRM and ERP system
3
Process optimization: implementation of standardized processes and replacement of manual activities with IT solutions
4
Training and change management: Comprehensive training to ensure acceptance and effective use of the new systems

Special features of the project:

Comprehensive analysis

In-depth analysis of existing systems and processes to identify weaknesses

Individual advice

Customized recommendations based on the agency’s specific requirements

Increased efficiency

Introduction and optimization of IT-supported processes to increase efficiency and reduce manual activities

CRM and ERP integration

Seamless integration of the new system to improve overall processes and data quality

The thorough analysis and comprehensive consultation led to the sustainable optimization of the process landscape and digitalization of company processes, which significantly improved efficiency and collaboration throughout the company.
The implementation of the new CRM and ERP system began with the detailed planning and preparation of the system integration.
This included planning the migration of existing data and training key users to ensure a seamless transition.
The challenges lay in particular in the complexity of the system integration and ensuring user acceptance.

a group of people sitting around a table with papers and papers

a group of people sitting around a table

Project roles at a glance

BITS experts took on the following roles in this project.

Project management
Consulting/Advice
PMO

Tools & Technologies

The following tools and technologies were used in this project.

CONTACT

Would you like to find out more?

Are you interested in finding out more about the possibilities of process automation in your company? Would you like to see similar improvements in your operations? Contact us for a detailed consultation and find out how we can help your company achieve significant efficiency gains. Send us an e-mail directly to [email protected] – we look forward to working with you to shape the future of your IT landscape!

You can also make an appointment directly in our calendar.